Thursday, August 2, 2007

Ok theres been a TON of questions coming in on Digg regarding this:

yes, a 2000.00 piece of software (after tax) - it was given to me as a present by my dad(and mom too i spose) but, i already have CS3..so i didnt need it.  I am originally from out of state (missouri) and i needed the new computer anyways, so...didnt have a need for the original receipt, i was just going to return the cs3, get a gift card, and get a mac pro (which they didnt have any refurbs in the store at the price point so i was going to wait and get it in milwaukee)

I need the computer for my graphic design in photography class. Everybody in this class is basically required to have a new mac as part of the program i am in..just like some of the CAD students i know are required to have certain other computers.

So that takes care of the receipt and computer questions

I had not contacted the police, because really i didnt know any better.  Apple care kept telling me that "we would find a solution for this" but obviously that hasnt happened.

I dont know the correct term, whether its theft, or fraud, but somethings fishy on the apple end i dont think they are telling me everything.  They say they have the tapes, yet the are or arent looking at them. Or the have... im not really even sure... and as to why they wont tell me more...they say "thats all the info we have here at Cust. Rel."

and for those who havent been in competitive college environments in 25 years...give it a try...then u will understand how easy it is for a class to be dropped based on requirements...

and please stay respectful of me, my family, and this whole situation

27 comments:

Anonymous said...

Dude, you totally got fucked. Think different? I think not. Why are big so many retail outlets managed by dolts?

You need to keep bugging them or get your folks to get their lawyer involved. If they don't have one, try legal aid at your prestigious university. I bet they can help you.

jkfan87 said...

I have been in a competitve college environment within the last 25 years. And I now TEACH college. MAsters level colleges. And guess what? our department doesn't even ALLOW laptops in classes. To suggest that you will have to drop classes is ridiculous.

Anonymous said...
This comment has been removed by a blog administrator.
Mongo said...

Yeah, and I'm in a University and here they treat students with laptops differently than you guys described, so obviously you are lying!

Come on guys, even if he doesn't have to drop classes (and your experience at your college is in no way indicative of how any other college operates), he's still out 2 grand in something that has to be Apple's fault. There was a physical gift card, with the same number as the one that he was given, used in a transaction.

This whole situation sucks, man. Keep beating the media drum (see if you can get some local news outlet on a slow news day to do a story on it), and Apple will get you the MBP rather than face the crappy PR.

Anonymous said...

"our department doesn't even ALLOW laptops in classes."

...and what department would that be? I am willing to bet that it isn't a graphic design department. If it were a graphic design department then odds are there would be REQUIREMENTS to have a certain laptop and software.

Anonymous said...

I am required to have a Macbook for my credential / masters program and would not otherwise be eligible, so yes it is not an uncommon situation. Similarly, when I was pursuing my undergraduate degree, my friends in graphic design were required to have a Mac.

I've never heard of any college disallowing laptops, but even if that were the case it's certainly not true at many other school.

Charles said...

I know at my college, a laptop is a *requirement* for the graphics design classes, as well as software like Adobe Photoshop, etc. You can usually get an educational discount on the software, but if you don't have a laptop, you are simply not permitted to take the class.

Anonymous said...

jkfan87, competitive for what? Go to any art college and you will view first hand how well technology is received. Get your head out of your ass and go teach something you know.

Anonymous said...

I don't know if someone has brought it up before but it could be security flaw in the card system. The guys at 2600 might be able to give you more info.

Let's say that each card has a unique ID on it and the central server has the unique ID plus an associated dollar value. Let's say that your card has the number 555 on it and mine has the number 777. The number 555 corresponds to an anonymous, temporary, bank-like account where you are allowed to make a withdrawal if you can provide the account number (via card).

I get clever one day and figure out a way to change my number to some other number. I change it to something random with the intent of trying to purchase something with it. I change it to 555 which, purely by chance, happens to be your number. I try out the card by purchasing a copy of The Sims for Mac and find out there is a *lot* more money on it. Later I come in to the store to buy a nifty computer.

This is mostly a guess but I have heard of similar systems being hacked in similar ways. I can also tell you that the balance is almost certainly not stored on the card; it would be too easy to pump up the balance on the card by changing the data on it.

It is also possible that a glitch caused the number to be associated with 2 cards. While this should be impossible, distributed programs are difficult to design and weird stuff can happen [the old AT&T Wireless (before it was bought out by Cingular) used to have weird stuff happen a lot].

If Apple pays you out, they are admitting one of two things:
- Some of their financial systems can be hacked.
- Some of their financial systems can glitch.

Either situation is bad for business and can set a bad precendent if they refund you. If someone else runs into a similar problem (something that has or will happen), they won't be able to deny that there was a problem in a court of law (AFAIK, it's better to play dumbfrom the beginning that to start playing dumb halfway through).

You could write an email to Steve Jobs (some people have gotten great results in the past). You could send your story to consumerist.com (if you haven't already). You could also talk to a lawyer (most will give a free consultation). You could also talk to your local media and hope that the story gets picked up by larger publications.

I think that Apple stands to lose much more than a few thousand dollars if they pay you out, so you will probably need to step up the pressure and look at escalating. Suing, particularly if you have suffered additional losses (a loss of 1 year of uni loses a year of salary at the end of your career).

Best of luck.

bk said...

It may be card hacking, and it may be some sort of printing fuckup, but I reallllly doubt that Apple would go through all the trouble/bad media to rip off some kid by $2000. I don't think it's a grand conspiracy as much as it is some sort of fuckup, and I'm sure they'll make things right.

garrison said...

i feel bad for you man, you really should contact a lawyer atleast and see what they say... good luck getting your money back...

Anonymous said...

Here are some questions for ya... did you know the retail store as a 14 days return policy? all sales are final after the 14 days. and you didn't have a receipt for the purchase? I wonder who the dummy is. You should keep your receipts, on the back of ever receipt apple has the return policy listed. Apple isn't walmart.

Adam said...

I've been in a ton of college classes that required certain equipment or you couldn't take them.

But I went to an art school. And you had to have the correct (some times extremely expensive) equipment or you couldn't take the class.

pico said...

If you haven't already, you need to file a police report. Essentially someone stole $2000 from you. You have a receipt, you have a video showing it wasn't you making the purchase, and the purchase was made hundreds of miles away from you. If your card number matches the one on your receipt, and the code on the back is the valid checksum for the number on the front, sounds like a pretty clear cut case of fraud and grand larceny.

I bet if the police show up at the Apple Store, some heads will roll and someone will crack under the pressure. Reads to me like an employee with a friend in Georgia got greedy at the thought of an untraceable $2000 gift card, and he's probably done it more than once.

Anonymous said...

If he didn't need the software and needed a computer then why one earth would he NOT take it back?

He was given a gift card that would enable a future purchase for something that he NEEDED. I know I wouldn't keep unwanted software just becuase I thought my giftcard would be hacked into and stolen.

If you don't have the receipt you could maybe get some info off your parents' credit card company. Surely there's some sort of transaction number on there.

Anonymous said...

Go to consumerist.com. They usually have a good turnout.

mistical said...

Isn't it a bit hypocritical to delete comments of your blog readers, good or bad? Seeing that you were upset with the censorship on the official apple forums?

Anonymous said...

Ask your Dad to contact his CC company (assuming it wasn't purchased with CASH,lol).. you don't have to deal with Apple at all, CC purchases are fairly easy to recover if you have a problem like this.

WesloBombs said...

its not hypocritical if the person was being insiduous or threatening or hateful in my opinion.

keep at it bro.

i happen to be a graphic design student at CCS, i know what you are going through.

apple will take care of you in the end.

as for the teacher who said you are lying... wtf? did you even read this blog? hes a photo major.

he wasnt even TALKING about buying a laptop anyways, i believe it was a mac pro?

yea stfu

hang in there man i feel you

wes

Michael said...

I hope that matters get resolved for you.

However, I have a few questions.

What would posses you to use the card in Wisconsin to buy the computer, when the refund was issued on a gift card in Illinois? It just hurts your case now that they said the card was allegedly used in another state. (I know that perhaps your school is in another state, but still... I would be pressed on returning to the store where the refund was issued, considering the price--or just swapped it out same day!)

Another thing, do you have a close relationship with your dad? I understand having a relationship strong where your dad is up-to-date with your studies. But how did your dad know you would need the particular software title? I know my parents would be quicker to buy another computer, over the software for me, given the price! but that's be side the point. The points is, they would actually let me know about the purchase, even if it was a gift or meant to be a surprise. And I'm not taking stab at any parental skills, or anything. Just to play devil's advocate, it just seems that a software title could have easily been returned for just this reason--a software title of high value to be swapped out for a free computer. Score.

It all seems to be working against you, in terms of plausibility. Which is why, if you are in fact not guilty of this crime. I do hope Apple has surveillance clips that they can retrieve for this day. And have justice be served to the party of malice.

mistical said...

Wes, if that would of been the case then sure but I highly doubt someone was "treatening" here. Spam would be another reason to as well. It's not just for this post that I was talking about either, it was referred to the other posts that have much more deleted comments as well.

Michael points out some great questions though. Would like to see those answered by the blogger.

Jeremy said...

Wow. You're dealing with the pro-Apple crowd here. I'm sorry.

Apple screwed the living hell out of me on two seperate occasions with their IPOD. On top of that, customer service was anything but helpful.

Entitled pricks. I can't stand em'. Good luck to you with the fight.

Anonymous said...

someone at the location where you got the card, knew and passed off your card number, to an associate or sold it to someone else, who duplicated the card using blanks and a card writer. the external pin wasn't needed since there was a physical card given in GA. the employee will be caught. keep pressure on apple and involve the police as a precaution.

Anonymous said...

Keep your eyes & ears peeled...

August 7th

Tyler S. Breton said...

Listen, whether or not the guy is going to have to drop a course because he doesnt have a laptop is irrelevent. He got boned by apple, so cut the guy some damn slack. Just because your school doesn't require laptops (or doesn't allow them) doesn't mean his school is the same. It's amazing to me how people can be so inconsiderate about somebody getting legitamately screwed.

Anonymous said...

jkfan87 (2nd comment) who claims to be a college teacher obvisously he doesn't teach english and has know idea what he's talking about.

Anonymous said...

"Anonymous said...
someone at the location where you got the card, knew and passed off your card number, to an associate or sold it to someone else, who duplicated the card using blanks and a card writer. the external pin wasn't needed since there was a physical card given in GA. the employee will be caught. keep pressure on apple and involve the police as a precaution."

BS- pure and simple.. He's not telling the whole truth here. Something is missing from his story - like how did the other person get the GC number? Did someone accidentally give it (card number) away not realizing it was like giving away cash?