Friday, August 3, 2007

It worked?

Apple called me at 7am this morning.

They said they received my emails and such.

We will see what happens.

Thank you all for the support.

I think there is a real issue here with the systems these companies have in place for their gift cards. I too believe its true, gift cards a HUGE consumer product division now and security isn't really keeping up.

Here are some interesting links i found:

http://www.scambusters.org/giftcard.html
and
http://www.businessweek.com/magazine/content/07_03/b4017054.htm

22 comments:

Anonymous said...

Sorry about posting this 2 times....

It sounds like they are doing the same thing CC companies do in the case of fraud. Investigate before reimbursing. It's a lot of money and I'd be a bit upset too but Apples' a big company and should take care of you. Don't trash the company for doing what any would do in this case.

Anonymous said...

Just found your story. As a long time Apple supporter I'm extremely dissapointed and angry with them for doing this to one of their customers. I think you have every right to trash their name if want. Just because any other company would pull this bs doesn't make it right. I would have hoped Apple would be above this kind of sleazy business practice. I have been leaning towards a new linux machine and reading this has pushed me harder in that direction.

As far as blogging goes ... I'm sorry you've been getting harassed for this through the comments. Sadly its the reality of the internet. Give mean-spirited, self-righteous individuals freedom and anonymity to be a jerk and by god they'll do it in spades.

Keep fighting the good fight.

Anonymous said...
This comment has been removed by a blog administrator.
Kimberly said...

Wishing u the best of luck. Hope you get your money back.

Tony said...
This comment has been removed by a blog administrator.
Anonymous said...

I thought I might shed some light on what probably happened, and maybe suggest this to Apple (though I suspect they know this and aren't willing to say it).
One of the employees at the Apple Store, after you got your gift card, turned around (or, even while it was still swiped into the system) and used the money to purchase something cleanly for themselves.
Back in high school, a friend of mine did this scam numerous times at a Sears where he was working. A few thousands of dollars later, the store caught on and brought him up on felony charges.
Apple probably doesn't want to admit that one of their employees would drain your gift card and basically steal $2000 from you and the store, but it might be what happened. Just a theory...

Anonymous said...

Dude- I went through some of the same crap you are going through when someone absconded my identity to buy $5k worth of camera equipment from Dell. I had been a long time customer of Dell and actually had an order in the system at the time paying with my Amex, so why Dell would not be confused about my making a purchase using their rip-off credit card, sending it to an out of state, non-existent address, I have no idea to this day. It took months to clear that up, and I had to do police reports and affadavits and things and finally Dell removed the charge-- but they never followed federal law in providing me with the documents of the sale so I could use that to defend my identity in the future. In the end I found that the person only had my SSN, no name, birthday, or address- and Dell just granted credit to them!

Anyway, enough with my troubles. Disappointing that Apple is behaving this way, but they are just as evil as any other corporation, sorry to burst bubbles. What I don't see from your postings is where you had a lawyer write a letter to them. Spend $50-100 bucks to get that done, and it may just work wonders in speeding up this process if the digg heat doesn't work in the next couple days.

YHO said...

Hi, great blog!

I'd love to swap links with you if you'd like.

Check out my tech biz blog at:

http://www.boldinvestors.com/

Artformation said...

Take the legal route buddy. Call the cops and get a lawyer. Your wasting time and energy blogging about it. The more time you waste, the less credible your case.

Anonymous said...

Race war?

Concerned said...

I would suggest filing a complaint with the State Attorney Genral's Office Consumer Protection division.

http://www.illinoisattorneygeneral.gov/consumers/filecomplaint.html
http://ag.ca.gov/consumers/general.php

@Artformation:

The possibility of negative publicity has a way of speeding up the resolution of complaints. Informing others of bad business practices and possible problems with a company is never a waste of time...

Anonymous said...

Spoiled brat whos parents buy him a 2000$ piece of software he already warezed. Boohoo hoo, go buy your Canon 1D MKIII you spoiled pun. Try getting a job.

John said...

How is he a spoiled brat? Are you seriously saying that he shouldn't do anything about losing $2000, that he should just stand around and let a big corporation just wait it out in hopes that he gives up on this? If you think giving up is the answer, then you seriously need to get a spine.

I hope you get out of this on top. Goodluck!

Anonymous said...

I wish you the best of luck in resolving this problem. Hopefully, Apple will step up and do the right thing.

As for some of the posts, credit them to the a$$holes at MacRumors.com. As much as I appreciate some of the information on the site, I am continually surprised by the immaturity and hostility of the members.

Please don't take it personally.

Anonymous said...

Wow .. I would never have expected Apple of such behavior. What's taking them so long to fix your problem? I was planning to send an Apple gift card to my brother in Kansas but now I'm not so sure.

Anonymous said...

Good luck with getting the cash back -- Apple customer service has really gone downhill in the last six months. I don't know what it is, but in the Bay Area Apple stores, just this summer, they've broken the clasp on my MacBook Pro twice (was getting serviced both times under Applecare for something unrelated) so that it won't open, and each time it took 10 days to turn around -- not to mention they don't call when it's ready, and when I call and they say it's there, they lost it for 36 hours.

My sister's iPod froze and was under AppleCare, and I spent 90 minutes at the store (Palo Alto, CA) talking to the manager about it, who after insisting they'd replace it, couldn't obtain a refurbished one, but called another store and told us they had one waiting for us. We drove thirty minutes north (Burlingame Apple Store) where they said they didn't have any refurbished ones, but if we wanted to put our name at the end of the genius bar list, they'd "talk to us about it." Spoke with the manager for 45 minutes, who was one of the worst I'd ever encountered. He repeatedly questioned whether we should be getting a replacement after we already went over what happened several times with him and with the Palo Alto rep.

He then asked my sister who she talked to at the Burlingame store, and after telling him (again) that the Palo Alto rep called their store directly. He then patronized my fourteen year old sister and asked if she was telling the truth. I'd just about had it with this guy, and my teenage sister is being humiliated by this perceived authority figure. After I stepped in and told him (loudly enough for other customers to hear) that their service was atrocious, and we were leaving with an iPod that day, he begrudgingly went to the back and got one, but not before telling my sister that he "hoped she was happy, because the store is taking a loss for this."

My sister was trying not to show that she was upset, but she was basically verbally accosted by this Burlingame manager, and humiliated there. Absolutely terrible -- I like Apple's products, and have been using them for 15 years, and their customer service has always been top of the line, until now. I don't know what it is -- their customer service has gotten to be bottom of the barrel in the last six months, and I refuse to go into an Apple Store to buy anything anymore. They treat their customers like they're trying to scam the company.

Anonymous said...

i like to lick ur cunt to make u stop blogging

Anonymous said...

Apple gift cards are not handled by Apple. They are handled by a third party company named Blackhawk.

Paul said...

wen u du get a hould of yer money ...

Try to write with proper grammar and spell words rationally. Use a spell checker and don't trust yourself to proofread for obvious reasons.

You have a lot going on with the trauma of needing CS3 and a Mac Book Pro; but realize if you graduate with your lack of writing skills you will go nowhere.

You ought to think about a used Mac Book and extra English classes ...

Concerned said...

@Paul,

When I write I make sure that my words are spelled correctly, not rationally.

Christian said...

This must be fake.
Doesn't an _American_ 22 year old collage student know English?

You constantly type "I" with lower case. You do this even though you start sentences (mostly) with a capital letter.

Anonymous said...

I could be wrong, as I often am, but I believe Apple was completely right in this case. Based on the story you told, it sounds like they were not trying to take this $2k away from you--to them, the money must have been accounted for--rather, they were deciding whether or not they should just give you $2k out of their pocket. The amount--which is nearly the max limit for an Apple gift card--along with the fact that the card was in an activated state long enough to be transported to GA or copied, and that the numbers in the database matched were probably a few of the points of concern. If I didn't believe your story (and I do), I would think the "out of state" thing was a clever obfuscation. In my experience, the conditions of this situation would normally indicate consumer fraud, but I would also look internally. If I were you, I'd be upset too, but probably not quite as upset.