soo...this is my story so far...as I see it..
On July 11, 2007 I returned a gifted copy of Adobe Creative Suite CS3 valued at 1957.45 to the Apple Retail Store at Woodfield Mall in Schaumburg, IL. Because i did not have the original purchase reciept, i was issued by the store staff a gift card valued at the full amount.
During the next 4 days the gift card was in my possession locked away in my vehicle.
It was then removed on july 16 2007 and was going to be used, by me, at the apple retail store at Bayshore Mall in Milwaukee, WI. When i went to use it, the store staff said that there was only 21.00 on the card. I thought thats impossible.
I contacted apple customer relations, which started an investigation. The Case # is 81092020. For two weeks and 3 days there was an ongoing investigation
According to C.R., an apple gift card was used at the Apple Retail Store (Perimeter Store) in Atlanta, GA in the amount of 1935.52 on July 15th at 5:49pm. They stated that a PHYSICAL card was used and swiped at that store. This is despite the fact that i had in my possession the REAL gift card throughout the entire time (and to this day.) The (my) gift card's pin number which is hidden under a scratch coating was completely covered as well. I also have an alibi as to my whereabouts for the time the gift card was being used in atlanta.
They stated that they reviewed store video footage and found me not to be at fault, yet...they will not reimburse my money that was lost.
The biggest question for me is how is it possible that there was a gift card exactly like mine somewhere else, and if it is fraud, why wasn't that transaction stopped. And also, how could anybody get my gift card if it was in my locked possession the entire time. Also, if it was in my possession and i have no fault in this, then why isnt apple taking the responsibility and refunding my money.
Apple will not comment any further on this and it is extremely frustrating. Not only are the Customer Relations reps hard to contact, but in most cases IMPOSSIBLE to contact (unless they call me,) but also i feel like they are holding information back.
I am a 22 year old college student who now does not have the proper computer, or the money to buy a new computer for my classes...which if this is not resolved, i will have to drop, and cost me more money to prolong my college career. I have been a long time customer buying apple products, but this totally is a slap in the face.
Could this be a case of grand larceny? Could this be a case of apple committing consumer fraud?
Really not sure what to do at this point...but im angry...and as a longggg time apple customer...I'm SO unbelievably dissappointed