Friday, August 3, 2007

Things are being worked out with apple!

Apparently there was one piece of the puzzle missing which got taken care of muchhh faster when the news spread of this.  

Things are being remedied as we speak

patience does pay off, and that is what makes the apple community great.

I have been told apple is also looking into changing is gift card systems as well which is great for those who might have troubles in the future.

Thank you all for your support... this blog is now closed.

It worked?

Apple called me at 7am this morning.

They said they received my emails and such.

We will see what happens.

Thank you all for the support.

I think there is a real issue here with the systems these companies have in place for their gift cards. I too believe its true, gift cards a HUGE consumer product division now and security isn't really keeping up.

Here are some interesting links i found:

http://www.scambusters.org/giftcard.html
and
http://www.businessweek.com/magazine/content/07_03/b4017054.htm
To answer the question of michael and others:

why did i get the gift card in Chicago and go up to Wisconsin (milwaukee)

well my Girlfriend (who is wonderfully supportive of this fight) lives in chicago, and i simply was there for the weekend.  So i took it with me figuring i could just take care of it if we ended up going to the mall or i did or something.  So monday rolls around, and i drove back up to milwaukee.  I went to the local apple store, and tried to use the gift card.  Plain and simple.

As to my  parental relationship:

I am angry and offended that some of you will comment on the parenting my mom and dad do.  I am incredibly fortunate to have them and the life that i have.  Yes, all parents help out their kids in college. Heck, my brother goes to school in colorado and my parents help him out too!  The gesture they made by giving me the software is wondeful and its sad what has happened.  I have been seeing about CC info, but since it was returned, that kind of closed that loop right then, from what i have been told.
For those leaving comments, please keep them PG-

i only am deleting comments that contain obcenities, etc.

i can absolutely say that i will never do a blog again after all of this is over with...sheesh

Thursday, August 2, 2007

Ok theres been a TON of questions coming in on Digg regarding this:

yes, a 2000.00 piece of software (after tax) - it was given to me as a present by my dad(and mom too i spose) but, i already have CS3..so i didnt need it.  I am originally from out of state (missouri) and i needed the new computer anyways, so...didnt have a need for the original receipt, i was just going to return the cs3, get a gift card, and get a mac pro (which they didnt have any refurbs in the store at the price point so i was going to wait and get it in milwaukee)

I need the computer for my graphic design in photography class. Everybody in this class is basically required to have a new mac as part of the program i am in..just like some of the CAD students i know are required to have certain other computers.

So that takes care of the receipt and computer questions

I had not contacted the police, because really i didnt know any better.  Apple care kept telling me that "we would find a solution for this" but obviously that hasnt happened.

I dont know the correct term, whether its theft, or fraud, but somethings fishy on the apple end i dont think they are telling me everything.  They say they have the tapes, yet the are or arent looking at them. Or the have... im not really even sure... and as to why they wont tell me more...they say "thats all the info we have here at Cust. Rel."

and for those who havent been in competitive college environments in 25 years...give it a try...then u will understand how easy it is for a class to be dropped based on requirements...

and please stay respectful of me, my family, and this whole situation

Due to people saying that i am a scam-
here is the actual reciept for it, that i have in my possession.  I erased the gift card number so it is not visible.  Yes there is a bunch of writing on the back of the card from me talking to apple dont pay attention to that.
thanks all for the support... i will be filing police reports tomorrow.
(and for those that say i am a whiny bitch who is looking at mark III's...that would be a purchase not made, but traded for with other photography equipment.)

Now on Digg.Com!!


http://digg.com/apple/Apple_denies_2000

thanks all for the support and keep on going!


also i filed a claim with a Better Business Bureau of Silicon Valley so i hope to be hearing from them

Also APPLE has taken down my post on the APPLE discussion forums! 

My 2000.00 Gift Card Fraud Story that Apple wont do a thing about!


soo...this is my story so far...as I see it..

On July 11, 2007 I returned a gifted copy of Adobe Creative Suite CS3 valued at 1957.45 to the Apple Retail Store at Woodfield Mall in Schaumburg, IL. Because i did not have the original purchase reciept, i was issued by the store staff a gift card valued at the full amount.

During the next 4 days the gift card was in my possession locked away in my vehicle.

It was then removed on july 16 2007 and was going to be used, by me, at the apple retail store at Bayshore Mall in Milwaukee, WI. When i went to use it, the store staff said that there was only 21.00 on the card. I thought thats impossible.

I contacted apple customer relations, which started an investigation. The Case # is 81092020. For two weeks and 3 days there was an ongoing investigation

According to C.R., an apple gift card was used at the Apple Retail Store (Perimeter Store) in Atlanta, GA in the amount of 1935.52 on July 15th at 5:49pm. They stated that a PHYSICAL card was used and swiped at that store. This is despite the fact that i had in my possession the REAL gift card throughout the entire time (and to this day.) The (my) gift card's pin number which is hidden under a scratch coating was completely covered as well. I also have an alibi as to my whereabouts for the time the gift card was being used in atlanta.

They stated that they reviewed store video footage and found me not to be at fault, yet...they will not reimburse my money that was lost.

The biggest question for me is how is it possible that there was a gift card exactly like mine somewhere else, and if it is fraud, why wasn't that transaction stopped. And also, how could anybody get my gift card if it was in my locked possession the entire time. Also, if it was in my possession and i have no fault in this, then why isnt apple taking the responsibility and refunding my money.

Apple will not comment any further on this and it is extremely frustrating. Not only are the Customer Relations reps hard to contact, but in most cases IMPOSSIBLE to contact (unless they call me,) but also i feel like they are holding information back.

I am a 22 year old college student who now does not have the proper computer, or the money to buy a new computer for my classes...which if this is not resolved, i will have to drop, and cost me more money to prolong my college career. I have been a long time customer buying apple products, but this totally is a slap in the face. 

Could this be a case of grand larceny? Could this be a case of apple committing consumer fraud?

Really not sure what to do at this point...but im angry...and as a longggg time apple customer...I'm SO unbelievably dissappointed